CALL NAPLES CENTER (239) 649-7400

Office Closure Notice

Our offices will be closed on Monday, September 6 in observance of the Labor Day holiday.  We will resume normal business hours on Tuesday, September 7.  


Important Notice Regarding Patient Portal Communications

The portal is NOT a diagnostic, triage, or consultation tool, nor a vehicle to request labs and/or new prescription medication, which requires the physician to review your patient chart.  Therefore, you may be asked to schedule a consultation with your physician.


For any remote service that requires a physician or a nurse to review your chart, document directives, and prescribe medication, you will be billed for an electronic medical evaluation as follows:


Up to 15 minutes....$145.00

Greater than 15 minutes....$290.00


Important Coronavirus (COVID-19) Updates:

Strict Office Visit Requirements Now in Effect

We are monitoring recommendations from the CDC and Florida Dept. of Health closely and are committed to implementing safe practices and procedures in the interest of public, patient and staff safety.  At this time we are requiring all patients that enter our office to wear a facemask while in the office.  Hand sanitizer is also provided prior to entering our office and in various areas throughout the office.


We kindly request that you place supplement orders ahead of time if picking them up at the office. We offer several convenient ways to order.

              Shop online

              shop.naplescfm.com

              Patient Portal Order Requests: patientinfo.md-hq.com

              Telephone orders: Contact us at (239) 649-7400


PATIENT HEALTH POLICY 

With severe restrictions surrounding the coronavirus (COVID-19) and the flu, for those who receive active, routine treatments DO NOT COME INTO THE OFFICE IF YOU:

- have been exposed to a person or location that has tested positive for the COVID-19 and/or the Influenza virus

- are personally experiencing any viral symptoms such as fever, cough, shortness of breath, headache, muscle and body aches, loss of smell and/or taste, and/or runny nose




                     



 


Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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